INQUIRIES
Our support team is available for clinical product inquiries, HSA/FSA eligibility verification, and technical assistance. Reach out to our specialists for professional guidance.
Email Inquiries
solutions@durablemedical.com
INQUIRIES / 01
solutions@durablemedical.com
TELEPHONE / 02
+1 (888) 294-0155
NETWORK / 03
Inquiries & Clinical Support
Verification of HSA/FSA Eligibility
All medical goods cataloged are verified according to active tax-advantaged guidelines. Automated itemized receipts are issued for seamless clinical reimbursement claims.
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Diagnostic Accuracy & Calibration Standards
Our equipment undergoes intensive hospital-grade calibration protocols. We guarantee clinical adherence to ISO-13485 standards for professional monitoring reliability at home.
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Refund & Clinical Safety Protocols
To ensure patient safety and clinical integrity, opened medical goods are non-returnable. Defective hardware is managed through our accelerated replacement warranty.
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Data Security & Portable Health Intelligence
All devices utilize secure encryption protocols for data transmission to clinical portals. We prioritize data sovereignty and professional clarity in every interface design.
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Digital Operations & Global Distribution Hub
Online Support Hours
Monday — Friday
08:00 — 18:00 PST
Saturday
09:00 — 15:00 PST
Sunday
Support Offline
Operational Model
Durable Medical Goods is an online-only ecommerce retailer. To maintain clinical sterilization standards and logistical speed, our distribution hubs do not maintain a physical storefront and are not open to the public for walk-ins or retail visits.